Practical thinking on implementing, scaling, and supporting the platforms that run modern legal work.
Your legal intake form asks every requester the same questions, whether they need an NDA or have a regulatory notice. How to split intake into clear service categories, and the routing that follows each one.
Your firms used to submit invoices through BillingPoint or CounselGO, and both portals are now switched off. What Counsel Exchange changes for your department, and the checks to run after the switch.
Your firms keep asking where their invoices are, and nobody can say which step is holding them. How to measure each stage of the invoice cycle, and the fixes that shorten review, holds, and payment.
You negotiated volume discounts and early payment terms with your firms, and nobody can say how much was actually saved. How to configure both in eBilling, and the tracking that shows what you captured.
You negotiated fixed fees and caps with your firms, and your eBilling system still reads every invoice as hourly. How to configure fee arrangements, invoice rules, and the reports that prove an AFA worked.
You finish a matter with a clear view of how the firm performed, and six months later nobody remembers it. How to capture that view at closure, and the traffic light scoring that makes it usable.
Finance needs your legal accrual by day three of close, and half the firms have not replied. How to run the monthly accrual process end to end, and the checks that make the number hold up.
Your firms send budgets that nobody checks again until the matter is already over. How to agree a budget with outside counsel, choose the right budget type, and keep it accurate through the matter.
Your firms bill entities in several countries, and a single missing VAT field can cost you the right to recover the tax. What each legal invoice has to carry, and the controls that keep it compliant.
Your finance team pays suppliers through Coupa, and legal invoices still reach them by email and spreadsheet. How to connect eBilling to Coupa, and the data that has to match before invoices flow.
Your business units keep asking why legal costs landed on their budget, and nobody can trace the split. How to allocate outside counsel spend by entity and cost center, and the rules that keep it accurate.
Your lawyers approve outside counsel invoices on time, and accounts payable still sends them back. Which checks catch the missing allocation, PO, or tax data first, and how to handle the failures.