Practical thinking on implementing, scaling, and supporting the platforms that run modern legal work.
Your assistants and coordinators file legal requests for other people every day, and the wrong person gets the updates. How to handle on-behalf-of submissions, and the roles that keep both people in the loop.
Your lawyers spend hours each week on NDAs that never change, and the business waits days for them. How business user self-service works for routine contracts, and the guardrails that keep legal in control.
Your legal front door works well in English, and employees abroad still email their local lawyer. How multilingual legal intake is architected, and the data rules that keep every language in one system.
Your legal team serves a dozen countries, and each region still asks for help its own way. How to design one global front door that works in every language, and the routing that sends requests to the right team.
Your legal team launched a front door, and requests still arrive by email, half complete, in the wrong queue. What goes wrong with legal intake most often, and the fixes that keep requests in one place.
Your legal front door collects requests well, and then someone retypes each one into the matter or contract system. How to connect LSR to CLM and ELM, and the data rules that keep one request as one record.
Your lawyers answer the same status questions all week, and decisions live in private inboxes. How communicating with legal should work in a request system, and the records that keep every exchange together.
You are being asked what AI can do for your legal front door, and the vendor demos all look confident. What AI handles reliably in intake and triage, and the controls that keep legal judgment in the loop.
Your intake form captures good data, and someone still sorts every request by hand before a lawyer sees it. How automated legal triage makes those routing decisions, and the rules that keep them accurate.
Your legal intake form asks every requester the same questions, whether they need an NDA or have a regulatory notice. How to split intake into clear service categories, and the routing that follows each one.
Your firms used to submit invoices through BillingPoint or CounselGO, and both portals are now switched off. What Counsel Exchange changes for your department, and the checks to run after the switch.
Your firms keep asking where their invoices are, and nobody can say which step is holding them. How to measure each stage of the invoice cycle, and the fixes that shorten review, holds, and payment.