Defect Triage During Hypercare: How It Works
Most of what reaches you after go-live is a question, and only some of it is a defect. How a triage desk tells them apart, assigns severity by business impact, and decides when hypercare ends.
Insights
Perspectives on legal technology delivery
Practical thinking on implementing, scaling, and supporting the platforms that run modern legal work.
ExploreDefect Triage During Hypercare: How It Works
Onit Unity Explained: What It Means for OnitX and SimpleLegal
If your legal team runs OnitX or SimpleLegal, Onit Unity is where your platform is heading. Here is what Unity changes for you and the five migration workstreams that decide how smoothly your move goes.
Onit eBilling Implementation: A Delivery Guide
Your eBilling rollout runs on two sides, inside the platform and across every firm on your panel. What the five workstreams involve, and why vendor onboarding decides whether cycle one is clean.
What Is SimpleLegal? Onit’s Mid-Market ELM Platform
You want operational control without enterprise configuration overhead. What SimpleLegal covers, where it sits in the Onit portfolio, and the four workstreams your rollout actually turns on.
Outside Counsel Billing Guidelines: From Document to Rules
Your billing guidelines control nothing until the platform enforces them. Which rules translate cleanly into eBilling logic, which still need human review, and how to test both before go-live.
What is Onit Apptitude?
Every Onit process your department runs sits on the same low-code engine. What Apptitude builds, what customers have achieved on it, and where the real implementation effort lands.
What an Onit ELM Implementation Actually Involves
The platform arrives working, and you still have months of work in front of you. The configuration depth, data preparation, testing surface and hypercare that make Onit ELM usable for your department.
What Is CounselGO? Onit’s Outside Counsel Portal
Your firms may still mention CounselGO, and Onit switched it off in September 2025. What the portal did, what replaced it, and the onboarding discipline that still keeps rejection rates low.
Why Basic Automation Fails Without Advanced Conditional Logic
Your workflow triggers work in testing and break the moment real legal scenarios hit them. What goes wrong when business rules are built without deep condition mapping, and the logic that prevents it.
Why Messy Legacy Data Can Ruin a Perfect Platform Build
You can build a flawless platform and still watch it fail on the data you load into it. Why legacy ingestion breaks relational structures, and the preparation discipline that protects launch day.
Why Software Launches Fail Without a Dedicated Hypercare Triage Desk
Your platform goes live and the questions start arriving faster than anyone can answer them. Why a first-line triage desk between users and configuration engineers decides how hypercare goes.
Why Basic Email Automation Alone Isn’t Enough for Enterprise Platforms
You configured the notification templates and users are still missing the updates that matter. Why out-of-the-box email breaks across parent and child applications, and what holds routing together.