Legal tech delivery that keeps law firms ahead of client expectations
Basla Solutions helps law firms get more from their legal technology investments — from platform implementation through to user adoption, workflow customization, and long-term managed support.
- Mid-market and boutique law firms across practice areas
- Firms rolling out Onit, DocuSign, or NetDocuments for the first time
- Practice groups managing high-volume document and contract workflows
- IT and knowledge management leads overseeing platform adoption
Firms investing in legal technology but under-resourced to realize its full value
Law firms have made significant investments in platforms like Onit, NetDocuments, and DocuSign — but the gap between a successful implementation and genuine day-to-day adoption remains a persistent challenge. Workflows need customization. Fee earners need support. Platforms need someone to own them after the vendor leaves.
Basla Solutions provides the specialist resource to close that gap, without building a permanent internal team to do it.
- 20–500 fee earner firms across one or more practice areas
- Recent or planned investment in Onit, NetDocuments, or DocuSign
- Low internal tech resource relative to platform complexity
- Adoption challenges after go-live driven by workflow gaps and limited training
What law firms are navigating
The challenges law firms face with legal technology are rarely about the platform itself — they are about what happens after the implementation project closes.
Adoption gaps after go-live
Fee earners attend training at go-live but revert to familiar habits within weeks. Without ongoing support and workflow reinforcement, platform usage falls short of the business case that justified the investment.
Workflow customization backlogs
Out-of-the-box configurations rarely match a firm’s specific practice area workflows. Change requests queue behind other IT priorities, and fee earners work around the platform rather than through it.
Limited internal tech resource
Most law firms do not have the specialist platform knowledge in-house to maintain, optimize, or extend their legal technology stack after implementation. The vendor relationship ends; the operational need does not.
From implementation to adoption to long-term value
Basla Solutions supports law firms at every stage of the platform lifecycle — not just at go-live. We provide the specialist resource to make the technology work for the way your fee earners actually practise.
See how we work →Platform implementation
End-to-end delivery of Onit, NetDocuments, and DocuSign rollouts — configured around your practice workflows, not a generic template.
Post-go-live adoption support
Structured hyper-care and adoption programs that sustain usage after the implementation project closes and fee earner attention moves on.
Workflow customization
Configuration changes and workflow enhancements delivered on a retained basis — keeping the platform aligned to how your practice actually evolves.
Legal tech helpdesk and support
Ongoing user support, triage, and documentation maintenance so your fee earners have somewhere to go when the platform does not behave as expected.
Solutions law firms use most
The services below are the ones law firms most frequently engage Basla for, spanning the full platform lifecycle from initial rollout to long-term support.
Onit Implementation
Matter management and CLM configuration for law firms — built around your practice workflows and fee earner expectations from day one.
Learn more →Legal Tech Support
Ongoing helpdesk, triage, and user support for your legal technology stack — keeping fee earners productive and reducing the support burden on your IT team.
Learn more →Managed Services
Retained platform management covering configuration updates, workflow changes, and continuous improvement — so your platforms stay aligned with how the firm evolves.
Learn more →Onit had been live for six months but fewer than 40% of fee earners were using it consistently. Workflows had not been customized for the firm’s dispute resolution practice and the support model had lapsed after go-live.
Conducted a workflow audit, rebuilt the matter templates for the dispute resolution team, delivered targeted training for the practice group, and established an ongoing helpdesk retainer.
Platform adoption rose to over 85% within three months. The firm moved to a Basla managed services retainer, covering ongoing configuration and user support across all practice areas.
How law firms work with Basla
Whether you need help with an active rollout, adoption after go-live, or long-term platform management, Basla structures around your firm’s priorities.
Implementation
For a new platform rollout
- End-to-end delivery from scoping to go-live
- Configuration built around practice area workflows
- Fee earner training and documentation
- Hyper-care coverage in the weeks after launch
Adoption & Support
For post-go-live recovery
- Workflow audit and targeted reconfiguration
- Practice group training and change management
- Helpdesk retainer for ongoing user support
- Adoption reporting and improvement program
Managed Services
For long-term platform ownership
- Retained monthly support across your platform estate
- Configuration changes and workflow improvements
- User helpdesk and documentation maintenance
- Quarterly review and improvement planning
Ready to get more from your legal technology?
Talk to a Basla delivery lead about how we can help your firm implement, adopt, or sustain the platforms your practice depends on.